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CAEC Tutoring
Refund Policies

Individual Tutoring Cancellation & Usage Policy

To ensure scheduling availability and respect for tutor preparation time, Careers in Transition requires a minimum of 72 hours’ notice for any tutoring session cancellation or rescheduling request. Sessions cancelled with less than 72 hours’ notice, as well as missed appointments or no-shows, will be considered forfeited and are not eligible for refund, credit, transfer, or replacement in any form.

Tutors will wait a maximum of 15 minutes for a scheduled session. Students arriving more than 15 minutes late will forfeit that tutoring session and the associated tutoring hour(s), with no refund, credit, or replacement provided.

Tutoring hours are assigned specifically to the subject or course with which they were purchased or included and may not be transferred, exchanged, or reassigned to another subject, course, student, or service. This policy applies to all tutoring sessions, including those included as part of a course package or promotional offering.

All refunds will be released to the original form of payment.

Included Small-Group Tutoring Policy

This policy applies to the 3 hours of live online small-group tutoring included with eligible CAEC On-Demand Individual Courses and the 5 hours of live online small-group tutoring included with the CAEC Complete Exam Prep Bundle.

To ensure a fair and positive learning experience for all students, the following policies apply:

Tutoring sessions must be cancelled or rescheduled at least 24 hours before the scheduled session start time.
No cancellations, rescheduling requests, or booking changes will be accepted within 24 hours of the scheduled start time.
Students who do not attend a scheduled tutoring session, arrive after the session has ended, or cancel with less than 24 hours’ notice will forfeit the tutoring credit for that session. No replacement credit or refund will be provided.
Students are responsible for joining their scheduled tutoring session on time using the meeting link provided in their booking confirmation.
Because tutoring is delivered in a live small-group format, late entry may not be permitted at the discretion of the instructor, as admitting late participants may disrupt the learning experience for the rest of the group.
Tutoring credits are non-transferable, have no cash value, and cannot be exchanged for refunds, credits, or other services.
Tutoring credits must be used within the access period of the associated course or bundle:
- Individual CAEC On-Demand Courses: Tutoring credits must be used within the 3-month course access period.
- CAEC Complete Exam Prep Bundle: Tutoring credits must be used within the 6-month bundle access period.
Any unused tutoring credits will automatically expire when the associated course or bundle access expires.
Careers in Transition reserves the right to reschedule tutoring sessions due to instructor illness, emergency, or other unforeseen circumstances. If Careers in Transition reschedules a session, students will retain their tutoring credit and will be offered an alternative session.